Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy explains how Richmond Deck & Fence ("we," "us," or "our") collects, uses, and protects information you provide when you visit our website at richmonddeckandfence.com (the "Site"). By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Information you submit directly - When you fill out a contact or estimate request form on the Site, we collect the information you enter, which may include your name, phone number, email address, property address, and project description.
• Communications - If you contact us by email or phone, we may retain a record of that communication.
• Usage data - We may collect non-personal information about how you use the Site, including pages visited, time spent on pages, browser type, device type, and referring URLs. This data is collected through analytics tools and is aggregated - it is not tied to your personal identity.
• Cookies - Our Site may use cookies and similar tracking technologies to understand how visitors use the Site. You can disable cookies in your browser settings, though some features of the Site may not function correctly if you do.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request.
• To schedule appointments and communicate about your project.
• To improve our website and understand how visitors use it.
• To comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with service providers who help us operate the Site or manage inquiries, and only to the extent necessary for those purposes.

3. Analytics and Third-Party Services

Our Site may use third-party analytics services such as Google Analytics to collect and analyze aggregated, anonymized data about Site usage. These services may use cookies and similar technologies to collect information. For more information on how Google uses data collected through its analytics service, visit google.com/policies/privacy/partners.

Our contact forms are powered by a third-party form provider. Information you submit through those forms is governed by both this Privacy Policy and the form provider's privacy policy. We retain the data you submit to respond to your inquiry.

4. Cookies

Cookies are small files stored on your device that help websites remember information about your visit. We use cookies to understand Site traffic and improve your experience. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function as intended. We do not use cookies to track personal behavior across unrelated websites.

5. Data Retention

We retain personal information you submit for as long as is necessary to respond to your request, complete any related service engagement, and meet our legal obligations. If you would like us to delete your information, please contact us using the details at the end of this policy.

6. Data Security

We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to certain legal exceptions.
• The right to opt out of certain data uses.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of your rights, please contact us at the email or address listed below.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

9. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your rights, please contact us: